Frequently Asked Questions

Over the years we have answered many questions from our customers from which fuel cap to delivery times. Here are the most common ones.

The fuel cap I ordered doesn't fit

Our products are designed as a direct replacement for the manufacture's original cap where fitted. Some modern vehicles are fitted with the Capless or Easyfill system. Please see our specialist range of products if your vehicle requires this style of cap. If you are unsure, please ask.

A standard replacement fuel cap will not fit a Capless or Easyfill fuel system.

If you order an incorrect item you will be charged an administration fee to cover our costs. As we do not state free delivery all our items incur a charge for carriage which we will deduct for any items returned, this does not affect your right to return.

My Fuel Cap Makes a Hissing Sound

When the cap you purchase is known as ‘Vented’ this means that the cap itself if required may contain a pressure relief valve or other venting systems, the idea of the valve system is to vent the fuel system under certain conditions especially in extreme hot weather and to allow any excess in pressure to release.

This may sometimes make a hissing sound which is quite normal, this is evident in continued hot events in the weather where the tanks will expand and contract, others may sometimes give the impression of fuel leaking by being able to smell vapour, again this is quite normal as the cap is doing what the original manufacture designed the fuel system to do ‘Vent’.

Overseas Import Duties / Charges

The total order price displayed on the confirmation page (before payment is taken) includes International Shipping and your Free Lifetime Replacement Guarantee. This price includes UK VAT (at current rate). Import duties / charges are not included in the total sale price but, may be charged in your country of destination depending on the total value of the order.

Do you accept telephone payments?

No. Having experienced personal data theft first hand, our founder is very aware of a need for secure payments. All our online payments are made through PayPal or Nochex UK using 3D Secure for MasterCard or Verified by Visa. We do not hold any card details relating to the transaction. We only see the shipping address, your contact details and of course what fuel cap you have ordered.

Can I place an order if I don't live in the UK?

Yes, we will arrange for delivery to an address outside of the UK, the Nochex payment will be verified before we can send the goods. Any failed details will invalidate the order process and we reserve the right to cancel any incomplete details and Refund minus an Administration Charge

Will you accept Money Transfers from Western Union and MoneyGram?

No, we do not accept money transfers from Western Union & MoneyGram or similar companies.

I have ordered an item that I don't require, can I send it back?

Yes, not a problem you will be responsible for the cost of returning the item/items, and you will need to complete the Returns form to authenticate your order and create a Returns Code.

My vehicle is not listed. What do I do?

Simple, fill out the enquiry form and we will do are up most to try and find the correct item for you.

Can I Call & collect the item?

No, very sorry we are a internet based only company and do not allow access to our storage facility.

My delivery has not arrived, what should I do?

In the first instance check out the Royal Mail Track & Trace service using the tracking reference you received in an email at point of dispatch. If this comes up blank call the relevant delivery company to see if they can put any light on where it is, but remember the Royal Mail do not class an item as missing until 15 working days from date of posting, this does not include Saturdays or Bank Holidays. Sometimes the card that was left can get mixed up in with the rest of the junk we get each day. Still no joy give us a ring and we will see what we can do to help.

Can you supply caps for classic cars?

Yes, we work very closely with the manufacture to reintroduce caps back into the market for classic and older model vehicles. You will need to fill out the contact form giving us as much information as possible, and we will return your request at our earlist opportunity.